Shipping and Delivery

Shipping Policy

Thank you for selecting TEMYSTIC as your choice.

Pre-paid orders:

• Free shipping applies to all prepaid orders above INR 499 (except J&K and North-East territories)
• A shipping charge of INR 50 will be applied to all prepaid orders below INR 499 (except J&K and North-East territories)

The Service has a delivery ETA of 5-7 days from the date of dispatch.
The products are generally dispatched within 24 hours of the order being received.

Cancellations:

We kindly request that all cancellation appeals be initiated within 4 hours from the moment of order placement or prior to the shipment of your order, depending on whichever occurs first.

In instances where your order has already been dispatched, regrettably, we are unable to accommodate cancellations.

Replacements:

For replacement requests, we encourage you to initiate the process within a maximum of 48 hours starting from the delivery date. Such requests will be considered valid solely under the circumstances outlined below:

1. Receipt of Damaged/Incorrect/Expired Product - 
Kindly attach a photograph of the delivered package alongside the invoice to facilitate our internal quality assessment. Following this, please allow us a window of 24-48 hours for the review of your request. If applicable, we will send you a replacement post the necessary internal checks.

2. Item Missing from Your Order - 
For cases where an item is absent from your delivered parcel, please provide an image of the invoice and the product indicating the missing product. Afterward, we will require 24-48 hours to conduct an internal review and, if applicable, send we will send a replacement.

3. Receipt of Expired Product - 
In the event that you receive a product that has passed its expiry date, attaching a picture displaying the expiry date alongside the invoice is requested. We will then perform a review within 24 hours and, if applicable, send you a replacement after the essential internal assessments.

Cases Excluded from Replacement/Cancellation Requests:
1. The replacement request is filed after 48 hours from delivery.
2. Damage or missing product reports are made after 48 hours from delivery.
3. The cancellation request is submitted more than 4 hours after order placement or post-shipment initiation, depending on whichever comes first.
4. Customer's mistaken product selection.

Your satisfaction is our priority, and we are committed to addressing your concerns effectively.

*We do not accept returns, orders are eligible for replacement only in the above scenarios.

Refund -
Should you find your order not meeting your expectations, you can reach out to us at info@temystic.com, and our dedicated Customer Experience team will be readily available to provide you with assistance.